Notice!
To avoid any system disturbance and delay messages due to network traffic, we would recommend contacting us through email manually.
Simply begin by putting our email (cherrytop@cherrytopshop.com) as your "Sending To" recipient; add your information (e.g. Name, Order Number, or Shipping Number); then, the message that you want to deliver; lastly, click send.
We will try our best to reply to your message as soon we review it, please be patience with us.
FAQ
1. What types of hats do you sell?
Our mission is to provide a wide range of hats, including baseball caps, snapback hats, beanies, bucket hats, and more in the future. However, CherryTop's production team takes time to give and generate the best design, fit, and materials for you.
2. What is the quality of your hats?
We take pride in providing hats of exceptional quality. Our hats are crafted with premium materials, ensuring durability, comfort, and long-lasting wear.
3. How fast is your shipping?
We understand the importance of prompt delivery. Our shipping is fast and efficient. Depending on your location, you can expect your hat to arrive within 2-3 business days after the packing session.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our shipping information page for a list of available destinations.
5. What are your shipping fees?
Shipping fees vary based on your location and the shipping method chosen. During the checkout process, the shipping cost will be calculated and displayed for your convenience.
6. Can I track my order?
Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
7. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your hat, please refer to our return policy page for detailed instructions on how to initiate a return or exchange.
8. Are there any discounts or promotions available?
We frequently run special promotions and discounts. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
9. How can I contact your customer support team?
If you have any questions, or concerns, or need assistance, our dedicated customer support team is here to help. You can reach us through our contact page or by emailing cherrytop@cherrytopshop.com
10. Can I customize or personalize a hat?
At this time, we do not offer customization or personalization services. However, we provide a well-crafted and hand-picked selection of hats that will be guaranteed to suit your preferences.